Service Business
Lam’s Service Business leverages the knowledge gained from our worldwide installed base to help customers improve productivity and reduce costs.  Expert teams of field engineers certified by Lam Research are deployed near customer manufacturing sites.  They provide rapid access to Lam's global knowledge base and a support structure that expedites resolution of customer equipment issues.  Service teams have extensive experience designing customized, flexible support programs to meet specific customer needs.  Comprehensive service programs reduce parts usage, extend parts lifetime, and reduce overall costs.  Software tools are used to speed data analyses and automate maintenance procedures to enhance system productivity.  Continuous improvement programs focus on technology enhancement, uptime improvement, and cost reduction for Lam Research customers worldwide.

Spares Business
Lam’s portfolio of consumable and non-consumable spare parts is designed to balance cost and risk so that customers can attain the most cost-effective utilization of Lam Research equipment.  Customers are supported through world-class inventory planning, ordering systems, and technical capabilities.  Robust business processes and quality control systems ensure that customers have reliable equipment that delivers predictable and repeatable results.  Lam’s global infrastructure for procurement, distribution, and support efficiently fulfills customer needs for cost-effective, high-performance parts.

Upgrades Business
Lam Research offers a wide range of product upgrades to maximize semiconductor manufacturers’ equipment investments by increasing productivity and extending the technical capability of the installed base.  Productivity upgrades reduce overall costs in several ways.  They enhance system output of good product by increasing uptime and throughput.  They also reduce defects, excursions, and scrapped wafers.  Technology upgrades extend the useful lifetime of the installed base by allowing existing equipment to process next-generation products.