CUSTOMER SUPPORT OVERVIEW
Semiconductor manufacturers face a very competitive business environment with many challenges. As a result, they require fast and efficient equipment installation, process development, process qualification, and ramp to production. To address these challenges, chip manufacturers rely on the expertise of equipment suppliers to provide services and support that maximize equipment effectiveness, lifetime, and return on investment.
Lam’s Customer Support Business Group (CSBG) focuses significant attention on delivering solutions that meet our customers’ technical requirements as well as productivity needs during the equipment lifecycle. These include, but are not limited to, system uptime or availability optimization, throughput improvements, and defect reduction – all designed to optimize cost per good-wafer out. Our dedicated engineering organization also works to enhance our customers’ capital efficiency through the development of productivity and technology upgrades. In addition, our Reliant™ Systems Business offers refurbished and newly built non-leading edge (legacy) products for low-risk operation with maximum predictability. Finally, customers and suppliers can easily access Lam Research technical and business resources through, MyLam®, a secure password-protected portal.
Lam provides a comprehensive offering of service and software solutions that enables our customers to enhance productivity and achieve lower cost of operations throughout the lifecycle of the tools.
We offer a comprehensive portfolio of consumable and non-consumable spare parts designed to balance performance, availability, and cost of operation of Lam Research equipment.
Our wide range of technology and productivity upgrades extend and optimize installed base process capabilities, allowing for enhanced productivity, reliability, and efficiency to reduce overall costs throughout the product lifecycle.
For applications that do not require the most advanced wafer processing capability, Lam’s performance-proven non-leading-edge products increase chipmakers’ production capacity at a reduced economic investment.
Our global technical training organization is committed to developing customer knowledge, capability, and technical expertise through effective training courses for both hardware and software.