Lam’s service offerings leverage the knowledge gained from our worldwide installed base to help customers optimize system performance, reduce costs, and increase their return on investment. Our experts work closely with customers to determine the optimal level of service needed and develop solutions that are critical to their long-term success.
ValuePoint® Expert Support
These service offerings are designed to meet specific customer needs with the support of Lam-certified field engineers and proprietary technologies. On-demand services provide flexible options for customers who occasionally need extra support. Project-based services allow customers to move equipment within or between fabs with predictable costs and OEM-guaranteed results. With our onsite services, Lam-certified engineers provide rapid access to our global knowledge base to speed resolution of customer equipment issues with guaranteed system performance and/or costs.
ValuePoint® Productivity Solutions
These services provide guaranteed results to address technology lifecycle challenges that accelerate customers’ system productivity and profitability. Offerings include service programs designed for performance optimization, process advancement, and operational effectiveness. Programs guarantee specific results such as uptime or output improvement, technology enhancement, and cost reduction.
As part of ValuePoint® Productivity Solutions, Lam offers software products that provide tool automation; maintenance automation; data management, analysis, and visualization; remote control; system diagnosis; and advanced process and equipment control.
For additional information, please visit MyLam® or contact your local Lam Research representative.