Support

ValuePoint™ Support
Lam's field service and field process engineers are extensively trained on Lam equipment. They are certified to ensure reliable, consistent support, when and where you need it. These system experts are equipped with web—based knowledge tools that provide up—to—date technical information and the most current Best—Known Methods to optimize system performance.

ValuePoint Fab Support Programs
ValuePoint Fab Support Programs give customers the flexibility to choose different levels of service, ranging from labor—only contracts to a comprehensive program that includes all labor and nonconsumable parts for repair and maintenance. These programs reduce production and financial risks by providing superior system performance at a fixed annual cost.

Value Integrated Performance™ Programs
Value Integrated Performance (VIP) Programs combine all of Lam's capabilities—inventory management of ValuePoint consumables and nonconsumables parts and product support by Lam—certified engineers to ensure best—in—class performance. These performance—based programs guarantee results at the lowest total costs.

For more information about ValuePoint Service Programs, contact your local Lam sales representative or send an email message to CustomerService@lamrc.com.