Service | Customer Support | Lam Research


Optimizing performance with customized solutions

We help you enhance your productivity and optimize cost of operations throughout the tools’ lifecycle with our comprehensive offering of service and software solutions.

Lam Research Customer Support Valuepoint

Valuepoint expert support

ValuePoint® Expert Support offerings are designed to meet specific customer needs with the support of Lam-certified field engineers and proprietary technologies. On-demand services provide flexible options for customers who occasionally need extra support. Project-based services allow chipmakers to move equipment within or between fabs with predictable costs and OEM-guaranteed results. With our onsite services, Lam-certified engineers provide rapid access to our global knowledge base to speed resolution of equipment issues with guaranteed system performance and/or costs.

Lam Research Customer Support Expert

Valuepoint productivity solutions

ValuePoint® Productivity Solutions provide guaranteed results to address technology lifecycle challenges that accelerate customers’ equipment productivity and profitability. Offerings include service programs designed for performance optimization, process advancement, and operational effectiveness. Programs guarantee specific productivity results such as output improvement, technology enhancement, and/or cost reduction.

Lam Research Customer Support Software

Software solutions

As part of ValuePoint® Productivity Solutions, Lam offers software products that provide advanced capabilities such as tool automation; maintenance automation; data management, analysis, and visualization; remote control; system diagnosis; and advanced process and equipment control.

For additional information about our service and software offerings, please visit MyLam® or contact your local Lam Research representative.

Join our team


Interested in a career in Customer Support where you can partner with our customers to tackle challenging problems? Check out our career opportunities across the world.