Customer Support Overview | Lam Research

Customer Support Overview

Working together to deliver solutions for success

To deliver true innovation, you need a partner that helps meet your demands for speed and efficiency. Our Customer Support Business Group (CSBG) provides solutions throughout the equipment lifecycle that enable this. These solutions include, but are not limited to, system uptime or availability optimization, throughput improvements, and defect reduction—all designed to optimize cost per good-wafer out. While our engineering organization enhances your capital efficiency with productivity and technology upgrades, our Reliant Systems Business provides etch, deposition and clean solutions for Specialty Technologies and for non-specialty CMOS ≥ 14 nm nodes. Customers and suppliers can also enjoy our secure, password-protected portal, MyLam, to easily access technical and business resources.


We help you enhance your productivity and optimize cost of operations throughout the tools’ lifecycle with our comprehensive offering of service and software solutions.


Our comprehensive portfolio of high quality, cost-effective parts and contracts is designed to balance performance, availability, and cost-effective operation of our equipment.

Productivity and technology upgrades

We enhance the capability and productivity of your toolset and extend tool-lifetime by upgrading your existing equipment to lower costs or meet the process requirements for your next generation products.

Reliant Systems

Lam’s Reliant® products provide etch, deposition and clean solutions for a wide range of applications such as those addressing the Specialty Technologies market and for nodes ≥14 nm for conventional CMOS.

Technical Training

Our global technical training organization continuously develops your knowledge, capability, and technical expertise through effective training courses for both hardware and process technology.


Access our technical and business resources through MyLam, our secure, password-protected extranet system for customers, suppliers, and internal users.