Customer Support Overview

Working together to deliver solutions for success

To deliver true innovation, you need a partner that helps meet your demands for speed and efficiency. Our Customer Support Business Group (CSBG) provides solutions throughout the equipment lifecycle that enable this. These solutions include, but are not limited to, system uptime or availability optimization, throughput improvements, and defect reduction—all designed to optimize cost per good-wafer out. While our engineering organization enhances your capital efficiency with productivity and technology upgrades, our Reliant Systems Business offers refurbished and newly built non-leading edge products for low-risk operation with maximum predictability. Customers and suppliers can also enjoy our secure, password-protected portal, MyLam, to easily access technical and business resources.


We help you enhance your productivity and optimize cost of operations throughout the tools’ lifecycle with our comprehensive offering of service and software solutions.


Our comprehensive portfolio of high quality, cost-effective parts and contracts is designed to balance performance, availability, and cost-effective operation of our equipment.

Productivity and technology upgrades

We enhance the capability and productivity of your toolset and extend tool-lifetime by upgrading your existing equipment to lower costs or meet the process requirements for your next generation products.

Reliant Systems

For applications with larger geometries that still benefit from Lam’s process control and precision, such as those addressing the ≥28 nm and the Specialty Technology market, our performance-proven non-leading edge products allow for capacity expansions. Our capability to build new and refurbished tools at 200 mm and 300 mm allows you to extend the productive life of your fab.

Technical Training

Our global technical training organization continuously develops your knowledge, capability, and technical expertise through effective training courses for both hardware and process technology.


Access our technical and business resources through MyLam, our secure, password-protected extranet system for customers, suppliers, and internal users.